Questions Regarding Your Order

In case you have any inquiries or apprehensions about your order, feel free to reach out to us by sending an email to

Returns and Exchanges

We strive to provide the best possible experience for our customers at BTM Official, and we understand that sometimes items may need to be returned or exchanged. We accept returns and exchanges on all orders, as long as the item is in its original and saleable condition. Please note that we have a 14-day window for refunds and returns.

If for any reason you are not satisfied with your purchase and would like to request a refund or return, simply click on the "Contact Us" link, provide us with your order details, and let us know the reason for the refund or return request. Once we receive your request, we will provide you with the necessary instructions to process your return. Please make sure to include your order details and a clear explanation of the reason for your return or exchange.

Please note that all items must be returned in a saleable condition, unworn and with the original packaging to qualify for a refund. We also recommend using a trackable shipping method when returning items to us, as we are not responsible for lost or damaged packages during transit. If you have any further questions regarding our refund and return policy, please feel free to reach out to us through the contact form on our website, and we will be happy to assist you.

International Orders

We would like to inform you that custom fees are not under our control and can vary from country to country. It's possible that your country may impose taxes on your package/goods upon its arrival, which is not included in the shipping costs. As per the regulations, customers are solely responsible for paying all custom fees and taxes. Please note that the amount of custom fees and taxes is determined by your country's policies and may differ from other countries.

Shipping and Handling

We strive to process and ship all orders within 2-4 business days, and you can typically expect delivery within 7-10 business days from the date of processing.

For international orders, please note that delivery can take up to 15 days following order processing due to local post processing times. If your package has been marked as delivered but you have not received it, we recommend contacting your local post office for assistance as they may have it on hand.

Please note that some post offices mark packages as delivered when they arrive, rather than when they are actually delivered to your doorstep. If you place an order on a weekend or a holiday, it will be shipped on the next available business day. If you have not received a shipping confirmation email within 4 business days, please don't hesitate to reach out to us at